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FAQ

What is included in the package?
The maintenance and roadside assistance is part of the contract and includes: – Maintenance of the car according to the intervals of distance indicated by the manufacturer – Repairs breakdowns and malfunctions resulting from normal use of the vehicle, including spare parts, the consumables and labor – Replenishment of oil and liquids – Roadside Assistance – Depannage Insurance RCA insurance Fire and Theft Insurance Robbery driver
What if I get more miles than indicated in the contract?
The services kilometer (maintenance and replacement tires and car replacement in case of failure) are not interrupted exceeded the value specified in the contract, while the insurance shall be valid until the expiration date. At any time you can still renegotiate the contract to increase the mileage covered by the service, with a simple phone call to our customer service will be billed at the end, or contract any excess kilometers in the order of a few cents from 2 to 7 km according to the normally model.
What is included in the maintenance service?
Includes all routine maintenance (coupons, oil and filter change, brake linings, and everything related to the normal mechanical wear …) and repair of any unexpected failure. For the duration of the contract you get rid of any concern related to the handling of your car: in the event of unforeseen problem or you just need to contact customer service H24 Car that will find the fastest and effective for you, taking charge of the related expenses.
How and where to place the maintenance of my car?
You can freely choose from the more than 8,000 service points, including repair and body shops, affiliated with the rental company AUTONOLEGGI H24. In addition, a customer may report a workshop or a body to him more comfortable. If you respond to the quality standards will be an agreement and provide the service in the manner required.
What are the benefits excluded from service maintenance on the rental agreement in the long term?
Benefits excluded from the maintenance service are: internal and external washing, washing motor vehicle polishing, repairs resulting from loss of keys, repairs resulting from improper use, gross negligence or willful misconduct of the vehicle, repairs to damage caused by the use of Unsuitable fuels or by the presence of water in the fuel tank
I do not do the scheduled maintenance (coupons) and why it generates a fault: I will be repaired / replaced free of the damaged piece?
NO
I will break the car radio / burglar alarm fitted as standard on the car, I was replaced / repaired free of charge?
YES
I'm at home and my car will not start, the tow truck is free to take it?
YES
The electric window stops working, I will be repaired free of charge?
YES
Water enters through a window or the door of my new car: the problem is solved for free?
YES
The brush wiper worn me is replaced for free?
YES
Change oil in an authorized is included in "Maintenance and service road"?
YES
If I wear pillowcases seats over time, until it breaks, are replaced (parts and labor) for free?
YES
If I hear every hole on the road and probably the dampers are low, I can get them to check and possibly replace free of charge?
YES
Can I subscribe coverage RCA managed by & # 160; although I have a bill of another insurance company?
Yes. Pointing to the anniversary date of your last bill, will terminate your policy at maturity and to send you the mark of the new insurance.
Parking your car in the bed of a river and a flood comes; I get compensation?
NO
I reimbursed for the theft or loss of keys?
YES
The seats ripped?
YES
Are covered if parking under a tree that is uprooted by a tornado?
YES
The contract is customizable?
Certainly. You can choose the services that suit your needs among those proposed in the offer. Not only that you can choose the duration of the contract (between 12 and 60 months) and finally the mileage on which you want to be seen by our maintenance service.
If you are a business owner?
And possible to register the rental agreement in the long term and that indeed’ normally reserved for companies and individuals or companies, so as to benefit from the tax advantages provided by law, such as tax deduction and deduction of costs.
What should I do in case the point of care on maintenance is far from my place of residence?
If you live (or work) in a location that is more than 25 miles – or 30 minutes – from the point nearest service, you have the ability to report the name of a workshop most comfortable for you. If you respond to the quality standards will be an agreement and provide the service by the implementing rules provided.
What is depannage?
With depannage means roadside assistance from the mobile workshop, which checks whether it is able to intervene to make you start immediately.
The battery does not hold a charge, I will be replaced free of charge?
YES
I go to a mechanic to do a cutting scheduled maintenance (oil, candles, spare parts): the service is completely free?
YES
The roof rack that I have mounted on the roof rusts and breaks, will be replaced free of charge?
NO
I stay out of gas, the Wrecker is free to assist me?
NO
Do not top up / change the oil and the engine never melts, I will be repaired / replaced for free?
NO
The oil change at a gas station is included in the "Maintenance and service road"?
YES
I will break the air conditioning as standard; I was replaced / repaired free of charge?
YES
If it seems to me that my car did not brake well, I can go to a workshop agreement for a free check?
YES
If the non-reclining seat reclines more, I have at my place without my having to spend anything?
SI
What happens in my class of merit, while I cover RCA run by?
The class of merit, as for all RCA, varies as a function of time and of the damage caused: expected improvement of a class for each year no claims and a penalty of two classes for each incident caused. This does not imply any change in the fee, which remains fixed in time.
Parking the car along a river and a flood comes; I get compensation?
YES
I leave the car outside the stadium and me the painting with the colors of the winning team, the car comes repainted?
YES
I leave it in a parked car during a protest march, the insurance covers: - The broken glass?
YES
Parking under a tree and the leaves or resin I ruin the body; I get a refund for the painting?
NO